Returns & Claims

Returns & Claims

Please read the below requirements and fill out the Claims form at the bottom of this page.

• Please examine your order upon arrival for any discrepancies.

• Trucking damage claims must be reported to the driver upon delivery.  Failure to note damages/shortages on delivery receipt may result in claims being denied.  Claims must be reported within seven (7) days of delivery.

• Glassnow will not accept freight/common carrier damage claims for shipping orders placed on the customer’s own shipping account. All breakage claims are to be addressed directly to the carrier and damages must be reported to the driver upon delivery.

• No returns will be accepted without our return authorization (RA) number and must be returned with appropriate packing material.

• Any return shipped and received back to Glassnow broken because of inadequate packing material will not be credited.

• Returns are subject to a 20% restocking fee in addition to all shipping charges incurred.

• Authorized returns will be in the form of credit memo only.

• All returns must be requested within 30 days of delivery.

• All closeout and discontinued items are final sales and non-returnable/non-refundable.

• If your order was lost or damaged in transit, we will be glad to offer you a replacement or a refund in the form of the original payment method after the lost or damaged items have gone through our loss and damage investigation procedure. Replacements will be shipped by using the shipping method the customer selected on the original order.